Oh Nordstrom, Where Has Your Customer Service Gone?

I've always been very impressed with Nordstrom's friendly employees and customer service. I realize that this is in large part due to the commission that employees earn on all their sales, but, just the same, I enjoy it. Well, that was until last Friday. During my little excursion to Utah I had a very alarming run in with a Nordstrom employee at the University Mall. And I though Orange Discrimination was dead!



The following scene is my best recollection of how the events and dialog transpired:

[Me wandering into the men's formal clothing section. I was walking slow and just trying to kill time while I waited for my friends.]

Employee: Wow, you're getting to be quite the regular here.

Me: [With my sarcastic voice] No, I don't think so. I actually live in California.

Employee: Oh, um...yeah, well, it must be someone that looked just like you.

Me: [Awkward smile and trying to walk away]

Employee: We don't get that many redheads in here.

Me: [Still trying to get away and wondering if someone could actually be this stupid]

Employee: Yeah, we actually had them all terminated. [Picture one of those moments when a person tries to be funny but fails miserably.] (And, yes, he was actually speaking about redheads.)

Me: [I gave him one of those disgusted looks that says, "Did you actually just say that?"]

Employee: [Realizing what he said] Oh, um, I was just kidding.

Me: [Walking away as quickly as possible.]

Now for a little commentary.


I just don't get it. Why do poor little redheads have to be profiled and then mocked. It just isn't right. Next time you see or meet a redhead, don't tell them they look exactly like one of your friends. Chances are they don't, and honestly, you sound like a total idiot!